Exchange & Refund Policy

Bint-e-Habib follows an exchange-first policy. We do not offer a cash refund simply because a customer changes their mind or selects the wrong size. Please review the size information before ordering and contact us promptly if you need help.

Size Exchange Process

1. Contact Bint-e-Habib with your order number, the item you received, and the size you need.
2. Our team will confirm whether the requested size is available and approve the exchange.
3. A replacement order will be prepared and dispatched after confirmation.
4. When the courier arrives with the replacement, hand the original item back to the courier before receiving the new parcel.

Please do not send an item independently or place an unconfirmed replacement order. Contact our team first so the exchange can be linked to your original purchase.

Item Condition

The original item must be unused, unworn, unwashed, unaltered, and returned with its original tags, packaging, and accessories. Bint-e-Habib may refuse an exchange if the item shows wear, damage, fragrance, makeup, or any other sign of use.

Delivery and Exchange Charges

Any applicable courier or exchange charge will be confirmed before the replacement is dispatched. Charges may depend on the delivery location, courier service, and reason for the exchange.

Wrong, Missing, or Damaged Item

If you receive the wrong item, a missing item, or an item with a genuine defect, contact us as soon as possible with your order number and clear photos or video. Our team will review the case and offer an appropriate replacement, exchange, store credit, or refund where approved.

Refunds

Refunds are not the standard resolution for size or preference changes. A refund may be approved only after review in limited cases, such as an unavailable replacement, a confirmed fulfilment error, or another issue accepted by Bint-e-Habib. Approved refund timing depends on the original payment method and the payment provider.

Colour and Display Differences

Product colours may look slightly different because of lighting, photography, fabric texture, and screen settings. A minor colour difference is not automatically treated as a defect.

How to Request Help

Use the Contact Us page or email info@bintehabib.com. Include your order number, phone number, item name, requested size, and supporting photos where relevant.